Frequently asked questions
Ordering, delivery, payment, storage: what we're asked most often.
How do I place an order?
On the site: add your products to the cart, choosing the weight, then give your name, your phone number and your address with a landmark. No account needed. You can also send us your list on WhatsApp at +212 6 21 49 83 90.
Can I order on WhatsApp?
Yes. Send us the list of products, the weights you want and your address. We reply with availability and the total, then we agree on a delivery time together. We answer every day, 10 am to 10:30 pm.
How is my order confirmed?
After every order, we call you or message you on WhatsApp to check the products, the address and the delivery time. Your order is prepared once this confirmation is done. If we can't reach you, we leave you a message.
Can I change or cancel my order?
Yes, as long as it hasn't gone out for delivery: message us on WhatsApp or call us as early as possible.
Where do you deliver?
All over Casablanca, in all sixteen districts, from Anfa to Sidi Moumen. For an address outside Casablanca, contact us on WhatsApp before you order.
How much does delivery cost?
Delivery is free in Casablanca.
When will my order arrive?
We agree on a delivery time with you when we confirm the order. For a specific date, a celebration or a reception, order ahead and let us know.
How can I pay?
In cash or by card, on delivery, when you receive your order. You can also pay by bank transfer: our bank details appear right after you order and in the confirmation email. Then send us the transfer receipt on WhatsApp: once it reaches us, we confirm the order and prepare it, and we deliver it after the transfer is received. No payment is taken on the site.
Are your products fresh?
We sell by weight and prepare each order for you. If a product doesn't seem to be in good condition when it arrives, tell us right away on WhatsApp, with a photo: we'll find a solution together.
How should I store nuts and dried fruit?
Somewhere cool, dry and away from light, in an airtight jar. Nuts keep longer in the refrigerator, especially in summer, and so do soft dates. Our guide “Storing nuts and dried fruit” covers it all, family by family.
Do your products contain allergens?
Yes. We sell tree nuts (almonds, cashews, pistachios, walnuts, pecans), peanuts and sesame, which are major allergens. Our products are stored and packed in the same place: cross-contamination is possible, and no product can be guaranteed free of tree nuts, peanuts or sesame. Some coatings may also contain milk or gluten. If you have an allergy, talk to us before you order.
Do you make platters and gifts?
Yes, on request: fakya platters for engagements, weddings and celebrations, date selections for a return from Hajj or Omra, gifts to give. Message us on WhatsApp with the occasion, the date, the number of guests and your budget.
Do you work with companies?
Yes, for Ramadan gifts, end-of-year gifts or gifts for an event. Tell us the quantities, the budget per gift and the date you have in mind, through our Gifting page or on WhatsApp: we'll get back to you with a proposal.
Can I return a product?
Our products are foodstuffs: an opened or partly eaten product cannot be taken back, and the right of withdrawal applies neither to products that spoil quickly nor to custom-made platters (Law 31-08, Article 38). An unopened product, in its original packaging, can be returned to us within seven days of receipt. And if a product is damaged, not as ordered or missing, tell us as soon as it arrives, with a photo: we'll replace it or refund you.